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Wednesday, November 15, 2006
Nancy Mueller
Location: College Club of Seattle
Time: Registration 5:45, Dinner 6:30, Speaker 7:15PM
Price: Members $30 with RSVP. Non-Members or no RSVP is $33. Students $15: Cash or Check only please
RSVP: Please RSVP by Thursday, November 9, 2006 via the IMA Seattle RSVP Email Address.
CPE Credits: one
Introduction:
Tonight's speaker, Nancy Mueller, is a business owner, author, and mother of a daughter born in
China. In her professional life as a speaker, trainer and coach, Nancy helps clients, such as Franklin
Templeton, IBM and Coca-Cola Enterprises, Inc., master business communication skills for the global
marketplace. She has also had the privilege to meet etiquette maven Letitia Baldrige, former Chief
of Protocol in the Kennedy administration, and present her workshop on business etiquette to managers
and supervisors around the country. Nancy is the author of Work Worldwide: International Career
Strategies for the Adventurous Job Seeker, published by Avalon Travel Publications and she has written
several articles on working globally. She received her master's degree in comparative literature
(specializing in English, French and Russian 19th century literature) from the University of Washington
and is past president of the Northwest Chapter of the National Speakers Association. An avid world
traveler, Nancy's international experience includes directing a cultural exchange organization in
the Pacific Northwest, teaching in Egypt, presenting business communication workshops in Canada
and throughout the United States, consulting in Europe and traveling in Brazil, Europe, Hong Kong
and China. Australia and Antarctica are still on her list of "must see" places.
In tonight's presentation, "Manners That Mean Business," Nancy will share her success strategies for building long-term business relationships in today's diverse marketplace. Please join me in welcoming Nancy Mueller.
About Nancy Mueller:
Nancy Mueller helps clients build relationships across international and cultural boundaries. As
a professional speaker, facilitator, and coach, she has designed and presented customized programs
in cross-cultural communication skills, global business etiquette and cultural diversity for numerous
organizations. She has worked with such organizations as: The Boeing Company, The First Interstate
Bank of California, Washington Bankers Association, American Society of Women Accountants, Franklin
Templeton, IBM, Coca-Cola Enterprises, Inc., The University of Washington Executive MBA Program,
Edmonds Community College and The United States Postal Service.
Nancy is the author of Work Worldwide: International Career Strategies for the Adventurous Job Seeker, published by Avalon Travel Publications and has written several articles on working globally.
Outline:
Strategy 1: Understand the Fundamentals of Business Manners and Etiquette.
Strategy 2: Create Positive First Impressions.
Strategy 3: Build Trust and Business Rapport.
Strategy 4: Polish Your Table Manners and Dining Skills.
Strategy 5: Set Yourself Apart from the Competition.
